So Last Month, But So Good

Were you too busy planning a holiday party, going to a holiday party, or recovering from a holiday party to read everything from the last Watercooler Newsletter? Here’s your chance to catch up on the most popular article from the issue – “Enable Thriving at Work” – an excerpt from Gretchen M. Spreitzer’s and Christine Porath’s chapter in the book, How to Be a Positive Leader: Small Actions, Big Impact.

Also popular was: “For Better or Worse: 10 Ways Your Managers Can Make or Break Your Customer Experience.” Read it now and discover 10 behaviors your managers must embody in order to create amazing experiences for your customers.